Improving Service Management

Your customers expect that the machines, vehicles or devices you service, work well at all times. At the same time you run a service organisation which requires optimal deployment. Therefore you need to be able to accurately predict when each unit needs servicing.

The Smart-Link™ M2M solution can provide you with up-to-date service information, which helps you organise your support organisation optimally, so your company can focus on its core activities.

By logging service information, your company can easily start building a knowledge base of machine behaviour profiles and indicate if a particular machine is acting abnormally. This information can be valuable to up-sell or cross-sell. The information can also be used to extend the life-time of particular machines in order to maximize revenue.

The Lease Car Case demonstrates how up-to-date service information can increase service management, and hence raise customer satisfaction.

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